Privacy Policy
Your Privacy Matters to Us
Last Updated: March 16, 2026
Friends Holidays UK ("we", "our", or "us") values your privacy and is committed to protecting the personal information you share with us when using friendsholidays.co.uk.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for travel assistance services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect certain information when you visit our website or contact us for assistance. This may include:
Personal Information
Information that you voluntarily provide, such as:
- Name
- Email address
- Phone number
- Travel preferences or travel details
This information is collected when you submit a form, request assistance, or contact our support team.
Non-Personal Information
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website usage data
This helps us improve our website and services.
2. How We Use Your Information
The information we collect may be used to:
- Provide travel assistance services
- Respond to enquiries and support requests
- Help with flight booking enquiries
- Improve our website and customer experience
- Communicate important information related to your request
We only use personal information for legitimate business purposes related to our services.
3. Information Sharing
Friends Holidays UK does not sell or rent personal information to third parties.
However, information may be shared in limited situations, such as:
- When required to assist with travel booking enquiries
- When required by law or legal processes
- When necessary to protect our website, business, or users
Any information shared is limited to what is necessary for the specific purpose.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance the user experience.
Cookies help us:
- Understand how visitors use our website
- Improve website functionality
- Provide a better browsing experience
You can control or disable cookies through your browser settings.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure.
However, no online platform can guarantee absolute security, and users should exercise caution when sharing personal information online.
6. Third-Party Websites
Our website may contain references or links to third-party services, including airlines or travel providers.
Friends Holidays UK does not control these external websites and is not responsible for their privacy practices. Users are encouraged to review the privacy policies of any third-party websites they visit.
7. Independent Travel Service
Friends Holidays UK operates as an independent travel assistance service provider.
We are not affiliated with, endorsed by, or directly associated with any airlines or airline companies. Any airline names referenced on our website are used only for identification or informational purposes.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
Any updates will be posted on this page with the revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Email: info@friendsholidays.co.uk
- Phone: 020 3951 4427