Terms & Conditions

Last Updated: April 10, 2026

Please read these terms and conditions carefully before using our services.

1. Agreement to Terms

By accessing and using the Friends Holidays website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Use of Services

Friends Holidays acts as an intermediary between customers and travel service providers including airlines, hotels, cruise lines, and tour operators. We facilitate bookings but do not operate flights, hotels, or other travel services directly.

2.1 Booking Process

• All bookings are subject to availability and confirmation
• Prices displayed are subject to change until booking is confirmed
• We reserve the right to refuse service to anyone for any reason
• You must provide accurate information when making a booking

3. Pricing and Payment

All prices quoted on our website are in British Pounds (GBP) unless otherwise stated.

• Prices include applicable taxes unless stated otherwise
• Additional fees may apply for specific services or payment methods
• Payment must be received in full before travel documents are issued
• We accept various payment methods as displayed at checkout

4. Cancellations and Refunds

Cancellation policies vary depending on the travel provider and type of service booked.

• Airline tickets are generally subject to airline cancellation policies
• Holiday packages may have different cancellation terms
• Some bookings may be non-refundable
• Cancellation fees may apply as per provider terms
• Refunds will be processed according to the original payment method

5. Travel Documents

It is your responsibility to ensure you have valid travel documents including:

• Valid passport with sufficient validity (usually 6 months beyond travel dates)
• Appropriate visas for destination countries
• Health certificates or vaccination records if required
• Travel insurance (strongly recommended)

6. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Baggage loss or delay
• Personal liability

7. Limitation of Liability

Friends Holidays acts as an agent for travel service providers and:

• We are not liable for acts, errors, omissions, or negligence of service providers
• We are not responsible for delays, cancellations, or changes made by airlines or other providers
• Our liability is limited to the cost of services booked through us
• We are not liable for consequential or incidental damages

8. Changes and Modifications

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

9. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@friendsholidays.co.uk
• Phone: 020 3951 4427
• Address: 13 Station Road, London, SE25 5AH, United Kingdom

FINANCIAL PROTECTION

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”